In light of current circumstances, we’re taking significant steps to ensure your safety in our store. Thankfully, as of now, no one affiliated with North Conway Music Center has contracted COVID-19. If any of our staff members develop symptoms or come in contact with infected individuals, we are directing them to stay home and follow the CDC’s instructions.
Following is an explanation of what we are doing to ensure the safety of our customers and staff:
Like you, we are closely monitoring local and national reports on the evolving impact of COVID-19 and taking action based on guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), applicable public health agencies, as well as our own common sense.
Multiple times daily, we are cleaning and disinfecting shared surfaces; keypads, door handles, counter tops, writing utensils, and so much more. We are also cleaning our hands at any available interval.
As always, we are not accepting returns of any items that are intended to come in contact with your mouth once the package has been opened, regardless of whether it has been used. We have suspended the use of try-out mouthpieces for our band instruments. We have suspended in store instrument try-outs. All band instruments are being regularly sanitized. All consignment band instruments are sanitized and then stored for a minimum of 10 days before going on the wall for sale, to ensure your safety.
Repair Department Methods and Practices:
Repairs are done using gloves and masks in most cases. Play-tests are not being performed unless the instrument can be stored for at least 10 days before we blow on it. If you need the instrument before ten days, you are very welcome to come in and play test your instrument. Repaired instruments are cleaned and surface sanitized before they go back in their case. Instruments in need of substantial cleaning will be accepted for repair only if cleaning is part of the repair process.
If you have further questions or concerns, please call the shop at (603) 356-3562. For updates on store hours and other goings-on, please check back here, or visit us on Instagram (@northconwaymusic) or Facebook (North Conway Music Center).
We’re all in this together, and we look forward to ending this pause in services ASAP!